BetOnRed Casino NG - Player's account has been closed.

This casino is the worst ever you casino you can register from they made last year December a painful one by cheating me and refusing to pay my money I will now make it my daily work to let the whole word know the type of person you're

This was how everything played out

I place my first withdrawal on the 23rd of December 2024 which they cancel and send me this message

Hello!

In order to withdrawal and verify your account, please upload the following documents to your profile:

- proof of address - a photo of a printed paper document or a digital PDF document, it could be a government-issued document, a bank statement, a bill (phone, gas, electricity, etc.), not older than 90 days;

- a selfie with your ID.

Please upload the documents to your profile on the casino website, so we can check them and verify your account.

Best regards,

Payments Team

After that I fill my identity to the website and place another withdrawal they cancel it again just to send me this message

Hello, Samuel!

Your document 17349585969754354474867947845940.jpg has been disapproved. Reason: "we need your selfie with ID ".

Please try again. If you need more details, contact our Support team via email.

BetOnRed Team

Which after that I still input my selfie and place another withdrawal but got cancelled again and I get this message on the 25th after filling my identity 2 times from 23rd to 25th

Hello!

In order to withdrawal and verify your account, please upload the following documents to your profile:

- ID (passport or driver's license), BOTH sides if available (must be uploaded via the 'Proof of Identity' section);

Please upload the documents to your profile on the casino website, so we can check them and verify your account.

Best regards,

Payments Team

Ticket ID: hd.1735122458971.aj8v6w.3fc28dbb

I still send my id card and they cancel it and send me this message

Your cashout request has been declined.

Reason: "More information can be found in the previous mails and/or in the comments to the already uploaded documents."

If you need more details, contact our support team via email.

BetOnRed Team

I was about to login to my account and check what the problem is again then they sent me this message

Hello, Samuel!

We're contacting regarding your casino account!

Please be informed that your account was closed and the balance subtracted as per the following clause 12.1 of our Terms & Conditions. This decision is final and cannot be appealed.

Please refer:

"The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the player is suspected of

fraudulent actions including, but not limited to:

- participating in any type of collusion with other players fraudulent actions

- against other online casinos or payment providers chargeback transactions with a credit card, or denial of some payments made

- creating two or more accounts other types of cheating or becomes bankrupt in the country of their residence, the Company

reserves the right to terminate such account and suspend all payouts to the player.

This decision is at the sole discretion of the

Company and the player will not be notified or informed about the reasons for such actions.

The Company also reserves the right

to inform applicable regulatory bodies of the fraudulent actions performed by the player, delaying game rounds in any game,

including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the

table, for example in blackjack, and returning to the game after bonus wagering has been completed, playing games with bonus

money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using

strategies that take advantage of any software bug or failure".

If you have any more questions, please contact us via chat or email. We will gladly solve it for you.

Best regards,

Anabelle

Casino Support Team

Ticket ID: hd.1735389403572.rs1c6n.d3b6e581

This company is a manipulator pay me my money I never has two accounts or do scam I deposit with my account and also I withdraw to my account pay me my money

Dear oguntuwase3,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you requested any chargebacks in this casino or in any other online casinos?

Is there any possibility that someone from your household or sharing the same IP also created an account in this casino?

Have you used any VPN or IP-masking software to alter your true location while accessing the casino website?

What types of games did you play (slots, live casino games, sports betting)?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear oguntuwase3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.