The player from Germany had received an SMS from BetNFlix offering 20 free spins on Fire Joker, but the casino denied the promotion when contacted. A similar denial had occurred at Riseofbets after he registered there as well, creating suspicion of a scam. We had explained that each casino had its own bonus policies and we could not compel them to provide specific bonuses. Despite the player's frustration and the proof provided, the complaint was rejected as we could not influence the casino's decision on bonus eligibility.
BetNFlix Casino - Player was denied an SMS promotion.
Amount: €1
BetNFlix Casino
Safety Index:LowSafety Index
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4.8
BetNFlix Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
Good day,
I would like to file a new complaint against the betnflix casino. I received an SMS offering 20 free spins on Fire Joker, which was only valid for one more day.
I then sent a chat request with screenshots. Their response was that there was no such promotion, let alone any validity to it.. 👎
To file a new complaint with the casino
https://riseofbets.com, I explained the message here as well. The SMS I received from betnflix stated exactly what was advertised on their site. They asked me to register at the riseofbets casino to claim the spins. It’s a very strange and complicated situation that smells like a scam or fraud, honestly. I logged into riseofbets and asked about the 20 free spins on Fire Joker there as well. They said the same thing, that there was no such promotion. I used the €5 bonus during registration. I explained that this had nothing to do with registration—it was the information I received via SMS. It cannot be that both sides are deceiving me despite the evidence. 👎😡 I wagered €1 from the dispute just because you never know how the winnings from the 20 free spins will be awarded. 🤨
Best regards, René
Automatic translation:
Public
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4 months ago
Dear barkowrene59,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
It's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
Did you ask BetNFlix customer support about the bonus before you registered in the other casino? Do I understand correctly that you wanted to receive no-deposit free spins?
If the casino does not offer such a promotion, I am afraid there is nothing we can do to persuade them otherwise. We cannot compel casinos to provide specific bonuses to you.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
Best regards
Veronika
Public
Public
4 months ago
Translation
Good day
I have been registered with both for a while...and yes, of course, if I receive an SMS saying that I can get 20 free spins as a gift without making a deposit, why should I refuse it or not accept it at all??
Well, in this case it is not correct to send messages about what a player will get, without a deposit or anything else. And then you log in, find nothing, then you go into the chat and ask for proof and suddenly, despite the proof, it turns out that nothing was true or valid?? Where will we end up if some casinos promise customers such things? Whether by SMS or email? Should we just let this deception continue??
I don't think it's nice to fool people like that and then nobody can do anything about it. 👎🤨 This should be punished and compensated in my opinion. Because as I said, it can be proven in black and white with the screenshot and it says clearly that I shouldn't have received the 20 Fire Jokers and that they are only valid for one day. Then you have to forgive this when you receive messages like this 🤨👎
Kind regards, René
PS otherwise it would be fraud!!
Automatic translation:
Public
Public
4 months ago
I understand your frustration; however, as I mentioned earlier, we are unable to convince casinos to offer bonuses specifically for you. If you were unable to activate the free bonus, there is probably a reason for it, but we do not investigate these reasons further.
This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
