The player from Canada had experienced delays with his withdrawal request of 492.75 from the online casino. Despite having successfully withdrawn funds in January 2024, his request was pending for two weeks without any updates or requests for additional documents. He confirmed that he had completed a full KYC verification and provided all necessary documents. The player did not use any bonus and played Live Blackjack and Sportsbook. After our intervention and communication with the casino, the player received his payment and decided to close his account. The issue had been successfully resolved.
BetNFlix Casino - Player's withdrawal request is delayed.
Amount: Can$493
BetNFlix Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
BetNFlix Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
11 months ago
After successful withdrawal on the 2nd of January 2024. I requested another one for 492.75. Since then, withdrawal still pending. No updates, no document requests.
Public
Public
11 months ago
Dear B4S3,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BetNFlix Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification? Have you provided all your identity documents for the casino to check? Has the casino requested any additional verification from you?
Could you kindly specify what types of games you played? Was it slots, live casino games, or did you participate in sports betting?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
11 months ago
Yes, I did. I have never ever sent that much documents to anyone in my life. They requested selfie after the second time I tried to withdraw. I sent them everything and they confirmed that.
Live BJ and Sportsbook.
Yes, I did.
Public
Public
11 months ago
Could you please specify what kind of bonus you took? Ideally, send me the link to the bonus or a screenshot. Thank you.
Public
Public
10 months ago
Thank you very much, B4S3, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
10 months ago
Hello B4S3,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite BetNFlix Casino to join the conversation and participate in the resolution of this complaint.
Dear BetNFlix Casino,
Can you please provide an update on the status of the payment?
Thank you.
Kind regards,
Tomas
Casino.Guru
Public
Public
10 months ago
Dear B4S3,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future.
We are here to help.
Best regards,
Tomas
Casino.Guru
