BetNFlix Casino - Player is struggling to complete account verification.

The casino has indicated my account was verified. Then requested a withdrawl, oops no they wanted a selfie. Provided the selfie, requested withdrawal. Oops another selfie is needed. Provided another selfie. Requested withdrawal. This is not a casino to be trusted, they won't last long with their extremely poor business practices. Don't play here as the many reviews all indicate the same poor practices.

Dear SusieQ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise when exactly did you send the last selfie that was requested of you? Have you provided all the required documents as soon as possible and in the correct format?

Did the casino end up completing the verification procedure and processing your withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

All requested documents were provided as of 15th of May(latest request) received a response saying you had received it and was fine. Withdrawal cancelled again. Been going back and forth since May 2 when you first advised my account was verified.

Dear SusieQ,

Could you please forward your communication with the casino to my email at tomas@casino.guru?

Sure will forward to you. Thank you

Dear SusieQ,

I received your message about the notification you received regarding your withdrawal. I am glad for the good news.

I'll await your confirmation the withdrawal was received.

Thanks very much - resolved as withdrawal was received.

Dear SusieQ,

I'm glad your winnings were paid out successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru