BetNFlix Casino - Player experiences delayed withdrawals and account confiscation.

When I earned some money they started to aksing me for multiple verifications, delaying withdrawl.

Had money in pendig for few days while I was se ding them what they were asking.

After some time they decided to reject my pending money and after thet they took 1217€ from my account because of reasons that neither is true. Have 300€ still in pending(requested another withdrawl after first reject) and they still asking me for multiple verifications and proofs.

They still let me bet with some restrictions,

If I am bad player why I still have account?

This what happened to me is real unjustice and fraud, cant believe how they still have site.

asking for help and can send proofs of mail conversations.

sincerly,

Bruno

Dear Brunomk98,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetNFlix Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long have you been a player of the casino? 

Is the 300€ the amount of your most recent deposit?

What games did you play to accumulate your winnings? (slots, live games, betting on sports) 

Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomasz,

I did registration on 12.8.2024.

I get my deposit back, my last withdrawl was 300€, it was in pending and now is on my balance there bit they want me to send some verifications. I am not sending anything because that is not full money that I earnad and that amount will not justified me.

I was betting on sport, mostly live sport.

I am never taking bonus.

Sorry for late replay, mail was in spam.

Thanks for time,

sincerly,

Bruno

Thanks for the clarification.

Please understand if your gaming activity was predominantly related to sports betting and you were accused of collusion we might not be able to help. The casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into issues with any online casino and we will try our best to help.

I'll recommend a few websites that might be able to help you via email.