BetNFlix Casino - Player contests casino's violation claim and blocked winnings.

Hi,

Betntflix does not pay out winnings. They say I did broke term 8 which states you can not bet more then deposit size that is needed to receive max bonus. With a 100 percent deposit bonus and max bonus of 100 euro you can bet max 100 euro. When you deposit 150 euro you can still bet max 100 euro. I did deposit first 100 euro and did lost that deposit and bonus and had empty balance. It was weekend and they have 50 percent reload bonuses with max bonus of 100 euro. I did deposit 200 euro which is needed to receive 100 euro bonus. I did not bet over 200 which was needed to receive 100 euro bonus in the case of 50 percent bonus. They only give example of 100 percent bonus in term 8 but say deposit size needed to receive max bonus. If you can also only bet 100 euro with a 50 percent bonus with max bonus of 100 then the rule is that you can max bet the same as bonus regardless if it 50 or 100 percent bonus. Which is a very simple term but that is not like their term 8 . I think they can not understand term 8 themselves when it is a 50 percent bonus in stead of 100 percent bonus and with only example given of 100 percent bonus in term the mess up when it is 50 percent bonus and you need 2 times the deposit amount for the same bonuis. It could also be they thought i was still playing 100 percent bonus which i blewfast just before the second bonus. They say it is final so I need ADR. They are stupid or pretent to be. They also said it was primarely term 8 I broke so if you agree with me they will make another excuse, probably. In Netherlands i can acces no more then like 10 bookies but I did try a few that advertise here they were all LCS limited and don't pay out. LCS limited with betnflix but also bestamigo en 21.red have now stolen in 1 month more then other bookies have in 7 years before but will open seperate cases for them.

Dear Davido180,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetNFlix Casino.

We publish and mediate complaints for each casino in separate threads, so you're free to file complaints for these casinos as well.

I checked the email you submitted and it seems the max bet is not the only rule the casino is using to justify confiscation of your winnings.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is there a separate correspondence between you and the casino where this is specified as the primary reason for the confiscation of your winnings?
• Please share screenshots of it here or send the information to my email at tomas@casino.guru
• Do I understand correctly your winnings were exclusively from a sports-betting activity?
• Please understand that the rule that was broken is related to sports betting we cannot continue with complaint resolution and we'll refer you to another service instead.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, winnings were purely from sportbetting.

Dear David

Thank you for getting back to us.

Please keep in mind that the above decision was made primarily due to violating the Weekend Sports Reload Term 8.

According to that term:

The maximum bet amount a player can place when having an Active Sports Bonus is equal to the deposit amount. Should a player deposit more than the required amount to trigger the maximum bonus, the maximum bet amount a player can place equals the amount that triggers the maximum bonus. For example, for a Sports Bonus of 100% up to €100, if the player: a) deposits €50, the maximum bet amount is also €50, and b) deposits €150, the maximum bet amount is €100.

Therefore our decision stands as final.

But the example above is 100 percent bonus, mine was 50 percent. With 100 percent bonus max bet is simple bonus amount but when you say deposit that was needed to get that bonus it means for 50 percent and with same bonus size of 100 euro it is 200. Deposit needed is different with 50 percent bonus. Otherwise it is just a simple max bet of bonus size. With a 100 percent bonus it is the same thing but not with 50 percent.

So I advocate I did not break a sportbetting rule.

I apologize for not replying sooner.

I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if it relates to a sports betting rule.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Thanks, yes can give them. I will start ADR with Madre if you can't take up the case.

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.