HomeComplaintsBetNet9 Casino - Player’s winnings have been confiscated.

BetNet9 Casino - Player’s winnings have been confiscated.

Amount: A$832

BetNet9 Casino
Safety Index:Below average
Submitted: 20 Jul 2024 | Case closed : 04 Aug 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from Australia was unable to withdraw winnings. The casino cited suspicious activity as the reason for denying the payment. We requested additional information from the player to investigate further. However, the player did not respond to our inquiries. Consequently, the complaint was rejected due to lack of response.

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3 months ago

casino Didn’t pay out my winnings from my rebate, claiming I cheated and system denied my payment to suspicious activity.

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3 months ago

Dear angelpereira97,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BETNET9.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Did the casino block your account? Since when are you a player of the casino?
  • Do I understand correctly the winnings come from a rebate bonus based on your lost deposits?
  • What games did you play to accumulate your winnings? (slots, live games, betting on sports) 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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3 months ago

Dear angelpereira97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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