HomeComplaintsBetn1 Casino - Player’s struggling to register account.

Betn1 Casino - Player’s struggling to register account.

Amount: ??

Betn1 Casino
Safety Index:High
Submitted: 25 Nov 2020 | Case closed : 10 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Portugal is experiencing difficulties opening a new account. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I don't know what a virtual office is so I can't create my account

Automatic translation:
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3 years ago

Dear Vitor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to register an account without completing "Virtual Desk" field, and I succeeded. You can leave it blank.

file

Additionally, I have doublechecked with Live chat and it has been confirmed that "Virtual Desk" field is not mandatory and doesn’t have to be filled in.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

 

Edited by a Casino Guru admin
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3 years ago

Dear Vitor,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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