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I don't know what a virtual office is so I can't create my account

Nao sei o que e um escritorio virtual dai nao consigo criar a minha conta

Dear Vitor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to register an account without completing "Virtual Desk" field, and I succeeded. You can leave it blank.

Additionally, I have doublechecked with Live chat and it has been confirmed that "Virtual Desk" field is not mandatory and doesn’t have to be filled in.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Vitor,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.