Betmotion Casino - Player's withdrawal is delayed beyond five business days.

Good afternoon, it's been more than 5 business days since I made my withdrawal and I still haven't received it. I made my first withdrawal from this betting house, Betmotion, on February 3rd. The support team has told me that they are experiencing difficulties, but that's their problem, not mine. Up until now, they haven't been able to solve this issue. They're not adhering to their own terms of 5 business days.

Dear esthidraul,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Good morning dear.

to tell you that the withdrawal that I requested on February 3 of this year still has no change. First the 5 business days passed and then the additional 24 hours that the support area asked me for.

It's February 18 and I still don't have my withdrawal. perhaps the regulations are not respected by these betting houses. I would like support and information regarding this.

The problem persists.

Thank you very much for the update.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals before?

It is the first time I have made the withdrawal, the customer service chat tells me that there is a problem with the release of my withdrawal and that they do not know when I will be able to withdraw from this Betmotion page.

Could you please confirm that you have passed the KYC verification?

In the status / data verification section, it is like: verified

Have you accumulated your winnings with or without an active bonus?

I made a deposit of 100 soles and on the page they gave me 150%, after winning a slight amount I met the requirements they requested, you have to remember that if the conditions are not met they do not allow you to withdraw. I met the amount to spend or play and then they allowed me to withdraw the winnings.

but so far that withdrawal has not been released.

Could you kindly specify what games you played? Was it slots, live casino games, or did you participate in sports betting?

Dear esthidraul,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

End of the complaint. The betting house fulfills its purpose of encouraging the user to spend or not make withdrawals. Prolonging the time until the user spends their earnings.

End of complaint

Dear esthidraul,

I'm sad to hear that you lost your winnings. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.