BetMGM Casino UK - Player upset about misleading game cost.

I’ve deposited 70 over the last 2 weeks thinking I’ve been playing 25p a spin but you have been taking 34p because I opted into something at bottom of the game , I never realised I had done this it’s a rip off , regards shaun

Dear Sodlin71,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with the Casino.

I’m afraid I will need more information regarding your problem. Please could you elaborate?

• Have you contacted the casino regarding the issue? What response have you received from the casino?
• Could you kindly provide any supporting evidence regarding the difference?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be waiting for your reply patiently.

Best regards,

Tomas

Clearly says stake 25p but take a extra nine coz I’ve opted into something I knew nothing about , what a con

I contacted support but all he said was nothing they could do because I opted in ? I don’t know where I opted into this con it’s just very deceiving, regard Shaun

Stake clearly 25p ?

There is not another site I’ve ever played that if you playing for a chance to win the jackpot they take extra money off you it’s just part of the game and to hide it is deceiving?

I tried the demo version of the game https://casino.guru/great-rhino-megaways-slot-play-free

With a default bet of 20, turning this feature on the bet raised to 25: (with the feature off) with the feature on:

Initiating a spin set to 25, and this option turned on , my balance decreased only by 25:

Could you please share your gaming history? From these static screenshots, it's unclear how much was deducted after each game round.

Any communication with the casino will be helpful in this situation. Kindly submit it as well to my email at tomas@casino.guru

I'll await your reply.

At the very bottom of screen there is a opt in button which I hadn’t pressed to my knowledge, if you press this it will take 9 extra pence wirhout showing it on the stake , I would never opt into something like that ,

Also your trying the demo , I bet if you deposit it will be totally different, I opted into receiving some free spins on first deposit and maybe this is where they catch you out because I didn’t use the opt in at bottom of screen

This is my first play and still taking the 9p without me knowing

Right at the bottom is the opt in ,

Also in demo mode it wouldn’t take extra coz you not playing for the apparent jackpot

’m not the only one with issues

I apologize for the late reply.

Did you play other slots, or have played this slot game with the feature disabled?

Have you observed the same issues in these different circumstances?

It was the same game I played all the time , but a work colleague of my had same issue on different slot

I’m going around in circles why don’t you deposit and claim free spins then see what happens ?

Dear Sodlin71,

After reading through the the promotional terms on the website I found this:

https://www.betmgm.co.uk/promotions/casino/mgm-millions

and

Since you needed to opt-in to the promotion and the win can be won at any time after a game round is complete, we won't be able to argue for a refund. I would recommend you contact casino support and ask to opt out of the promotion.

Please let me know if there are any other circumstances I haven't considered, otherwise I'll close the complaint.

Do you not the know that is a con , when you press a play button the amount shown is the amount you pay ? Not taking extra off you ?

and as I stated at the very beginning I didn’t realise I had opted in , they do it very sneaky , I DID NOT OPT IN KNOWINGLY regards Shaun

Also I never intend to deposit with MGM casino again

do you think it is correct to be playing 25p a spin but they are taking 34 p ???

When you havnt opted in knowingly this is corrupt

Have you actually tried yourself ???

According to the screenshot you submitted earlier, the opt-in button is available for you to check

Unfortunately, if the information regarding the promotion was readily available to you, we don't see a valid reason for a refund.

The player is ultimately responsible for their account, active balance, and all bets taking place.

If you disagree with our conclusion you have the option to file a complaint according to the dispute section of the casino's terms and conditions outlined here:

https://www.betmgm.co.uk/terms point 20. COMPLAINTS AND DISPUTES

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.