The player from Canada had deposited $40 in an online casino, only to discover afterwards that the casino did not accept players from his location. As a result, his funds were stuck. We had attempted to gather more information from the player to better understand the situation and potentially resolve the issue. However, the player did not respond to our messages and questions, which prevented further investigation. Consequently, we had to reject the complaint due to this lack of communication.
BetMGM Casino Ontario - Canadian player's deposit stuck in a restricted casino account.
Amount: Can$40
BetMGM Casino Ontario
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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9 months ago
I create an account with this casino they let me deposit 40$ it's when I try to play they said they don't accept player from Canada what i didn't know so now my 40$ is stock in my account why they let me create one and let me deposit... that is f**ing bul**hit
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9 months ago
Dear dcaron115,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise the exact URL of the casino website?
- Have you been asked to submit any personal documents to verify your identity before a refund can be processed?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
Dear dcaron115,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Hi dcaron115,
- Have you been asked to submit any personal documents to verify your identity before a refund can be processed?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Thank you.
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8 months ago
Dear dcaron115,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
