BetMGM Casino Ontario Review

Name: BetMGM Casino Ontario Review
Item: BetMGM Casino Ontario
Rating: 9.6

9.6/10Safety Index Very high by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

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Payment methods

Show all (10)

Withdrawal limits

Not Limited for CAD

Owner Entain Operations Limited

Established 2022

Estimated annual revenues

> $100,000,000

Licensing Authorities

Ontario (iGO)

OverviewBonusesUser reviews5Safety Index explainedDiscussion12Payment methods10

BetMGM Casino Ontario Review

When reviewing and assessing BetMGM Casino Ontario, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. BetMGM Casino Ontario scored a Very high Safety Index of 9.6, which places it among the safest and fairest online casinos on the internet. Continue reading our BetMGM Casino Ontario review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index – BetMGM Casino Ontario fairness and safety

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of BetMGM Casino Ontario, we have looked closely into the Terms and Conditions of BetMGM Casino Ontario and reviewed them. We noticed some rules or clauses, which were unfair, however, we do consider the T&Cs to be mostly fair. An unfair or predatory rule could potentially be leveraged to deny the players their rightful winnings, however, our findings for this casino were minor.

Considering our estimates and the factual data we have collected, BetMGM Casino Ontario appears to be a very large online casino. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

To our knowledge, BetMGM Casino Ontario is absent from any significant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

Taking into account all factors in our review, BetMGM Casino Ontario has scored a Safety Index of 9.6, representing a Very high value. This casino is an excellent option for most players who are in search of an online casino that is committed to fairness.

T&Cs of BetMGM Casino Ontario evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of BetMGM Casino Ontario to be mostly fair.

Note: You can find our specific findings from the T&Cs evaluation here.

BetMGM Casino Ontario player complaints

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 72 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

BetMGM Casino Ontario user reviews and feedback

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 15 reviews, but have only received 5 player reviews of BetMGM Casino Ontario so far. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Company information and licenses of BetMGM Casino Ontario

BetMGM Casino Ontario is in the ownership of Entain Operations Limited and has an annual revenue estimate greater than $100,000,000. Based on the revenues, we consider it to be a very large online casino.

BetMGM Casino Ontario holds a gambling license in Ontario issued by iGaming Ontario.

Note: BetMGM Casino Ontario is linked to land-based casinos and betting establishments. The online casino website would have a lower Safety Index on its own, but it has been increased slightly due to the presence of physical venues and the credibility they lend to the online casino.

Withdrawal limits, win limits, and payment method options

BetMGM Casino Ontario supports 10 payment methods. This includes: Mastercard, VISA, PayPal, Diners Club, Maestro, Bank transfer, ApplePay, MuchBetter, Interac e-Transfer, PayWithMyBank.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at BetMGM Casino Ontario are displayed in the table below.

Language	Website	Customer support	Live chat
English			24/7

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at BetMGM Casino Ontario, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of BetMGM Casino Ontario as good.

Casino games and slots available at BetMGM Casino Ontario

BetMGM Casino Ontario gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Poker, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.

The casino's game library includes titles from 90 providers. This includes NetEnt, Novomatic, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Rival, Big Time Gaming, WMS, Scientific Games (SG Digital), iSoftBet, Nextgen Gaming, Ezugi, Bally, Barcrest, Wazdan, PariPlay, Lightning Box, Leander Games, 2By2 Gaming, High 5 Games, Relax Gaming, Greentube, bwin.party, Ainsworth, Inspired Gaming, Entain, PearFiction Studios, WinStudios, Ino Games, Fantasma Games, Oros Gaming, Platipus, Half Pixel Studios, Wizard games, GamingSoft, Alchemy Gaming, Shuffle Master, Reflex Gaming, Spadegaming, BF Games, NetGaming, Fortune Factory Studios, All For One Studios (ALL41), Everi, Spin Games, Northern Lights Gaming, Incredible Technologies, Win Interactive, Foxium, eGaming, AGS, Buck Stakes Entertainment, Wild Streak Gaming, Aristocrat, Triple Edge Studios, Reel Play, Gameburger Studios, Atomic Slot Lab, Slingo, Blue Ring Studios, Reel Kingdom, Neon Valley Studios, Pulse 8 Studios, SpinPlay Games, Gold Coin Studios, Konami, Spielo, Hammertime, Design Works Gaming (DWG), Redline Games, Just For The Win, Light & Wonder, Storm Gaming, Cayetano, Snowborn Games, Rarestone gaming, Rogue Gaming, Stormcraft Studios, Spinberry, Red7, Hacksaw Gaming, 4ThePlayer, AreaVegas.

BetMGM Casino Ontario bonus offers and codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 2 bonuses from BetMGM Casino Ontario in our database, and all offers are listed in the 'Bonuses' section.

Note: For more information about this casino's offers, check out our separate page dedicated to BetMGM Casino Ontario bonuses.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (10)

Withdrawal limits

Not Limited for CAD

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

English customer support

English live chat

Game providers

Show all (90)

Casino screenshots

betmgm_casino_ontario_game_gallery_desktop

betmgm_casino_ontario_promotions_desktop

betmgm_casino_ontario_game_gallery_mobile

Positives

Wide variety of live dealer games
Casino has its own poker platform
Casino supports ApplePay
Live chat support is available 24/7

Negatives

Company focuses on sports betting rather than the casino
No game provider filter

Interesting facts

Monthly withdrawal limit depends on the payment method
The players must be 19 or over to play in the casino
The players must be located in Ontario Canada to play

Author: Jannete Hills Last updated: 12 Nov 2025 Anything incorrect or missing? Let me know

BetMGM Casino Ontario bonuses

Browse all bonuses offered by BetMGM Casino Ontario, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews of BetMGM Casino Ontario

This is a place to share experience with BetMGM Casino Ontario. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough data

Rated by 5 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

noviesol

Platinum

United Kingdom

• 7 months ago

I was playing a blackjack hand and they gave me an unanounced time-out. Because of that I couldn't hit my hand and lost. Contacting the support they tell me it is my own responsibility to look how long i'm playing.

Nothing

Unanounced break

luxurycasinom

Bronze

United Kingdom

• 10 months ago

If you’re after big wins, this casino has some of the best jackpot slots I’ve seen. Just be aware that some require larger bets to qualify, which might not suit casual players.

Massive jackpots
exciting progressive slots

High minimum bets for some jackpot games

Taki18

Bronze

Canada

• 10 months ago

I love this casino a lot and too much excitement with this casino also great promotion

Fast withdrawal
A lot of varieties of games
Great promotions

Boss78

Platinum

Canada

• 1 year ago

Great selection of games,fast withdrawal... but unfortunately extremely low RTP typical Ontario licensed Casino with low payouts...made tons of deposits wins are between 0x up to max 20x

Great selection of games
Fast withdrawals

One of the lowest RTP
I ever played at

deastoncupw

Silver

Canada

• 1 year ago

BetMGM is my go-to for online gaming. They are generous with promos, freebets, etc. Their loyalty system is fair, especially if you stay at any MGM properties when you're travelling. They have an excellent variety of games, both live and not, and their roster is constantly being updated as new releases are available. I also really appreciate the fact that their customer service is always available, you never speak to an automated system.

Wide variety of games
Fast/easy deposit and withdrawal
Excellent customer service
Easy to use interface

I really can't think of anything.

Safety Index of BetMGM Casino Ontario explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BetMGM Casino Ontario. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.6/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Other factors

Reputation helped by land-based casinos or betting shops

Complaints about BetMGM Casino Ontario and related casinos

(12)

12All0Opened2Unresolved0Resolved10Rejected

Complaints directly about BetMGM Casino Ontario

Our verdict Player stopped responding

Player experiences glitches in casino game.

The player from Michigan reported technical issues with the casino game Fiona, experiencing glitches that prevented her from winning. She believed the game was behaving unfairly. The Complaints Team extended the response time by 7 days, but ultimately closed the complaint due to her lack of response to inquiries and reminders.

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Closed Submitted: 20 Apr 2025

Disputed amount: $200

Our verdict Insufficient evidence from player

Player’s winnings partially credited.

The player from the United Kingdom claimed to have won £1066 in a casino game but was credited only £106.60. After investigating the issue, it was determined that the conversion rate of points to pounds was 1 point = £0.04, making the credited amount accurate. The player was unable to provide any evidence to contradict this conversion rate. Therefore, the complaint was closed as the winnings were credited correctly.

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Closed Submitted: 17 Jul 2024

Disputed amount: £959

Our verdict Unjustified complaint

Player upset about misleading game cost.

The player from the United Kingdom felt misled by the casino. He had believed he was playing at 25p a spin, but 34p was deducted due to an opt-in he was unaware of. The player insisted he had not knowingly opted in to this feature. He contacted the casino, but they claimed nothing could be done as he had opted in. We reviewed the game and promotional terms and found that the opt-in feature had been indicated. We concluded that the player was responsible for their account and bets. Therefore, we could not find a valid reason for a refund and rejected the complaint.

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Closed Submitted: 02 Apr 2024

Disputed amount: £70

Our verdict Player stopped responding

Player with self-exclusion was allowed to gamble.

The player from the United Kingdom, who had previously self-excluded through Gamstop on LeoVegas, was permitted to set up and deposit on BetMGM, another site owned by LeoVegas, leading to irresponsible gambling. The player had used the same information on both accounts, and she had hoped to be compensated for her deposits. She had deposited a total of £1062 and her account was suspended at the time while the safer gambling team conducted an investigation. The player believed this to have been a severe breach of Safer Gambling regulations. Despite our efforts to gather more information and evidence from the player to further investigate the case, the player failed to respond. As a result, we had to reject the complaint.

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Closed Submitted: 31 Mar 2024

Disputed amount: £1,070

Our verdict Player stopped responding

Canadian player's deposit stuck in a restricted casino account.

The player from Canada had deposited $40 in an online casino, only to discover afterwards that the casino did not accept players from his location. As a result, his funds were stuck. We had attempted to gather more information from the player to better understand the situation and potentially resolve the issue. However, the player did not respond to our messages and questions, which prevented further investigation. Consequently, we had to reject the complaint due to this lack of communication.

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Closed Submitted: 17 Mar 2024

Disputed amount: C$40

Our verdict Player stopped responding

Player’s struggling with account verification.

The player from Ontario had encountered issues with the verification process at the casino. Despite having provided the requested documents, the casino still found issues with them, without specifying the exact problems. We reached out to the player for additional details about the documents submitted, but the player did not respond to our inquiries. As a result, we were unable to investigate the matter further and had to reject the complaint.

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Closed Submitted: 21 Jan 2024

Disputed amount: C$2,000

Our verdict Unjustified complaint

Player experiences account restrictions and lack of communication.

The UK player had claimed that the online casino was not complying with the UKGC rules and had failed to respond to his requests to speak to their responsible gambling team. His account had been frequently restricted, preventing him from accessing earned reward spins. He had also alleged that the casino falsely claimed he had self-excluded. The casino had closed his account, but he had no remaining balance. We had clarified that the casino had the right to close his account without providing a reason, as long as there was no remaining balance. We had suggested that he contact the UKGC for further assistance. The player's complaint was then closed as the situation had been explained to him several times.

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Closed Submitted: 16 Jan 2024

Disputed amount: £250

Our verdict Player stopped responding

Player’s account has been blocked after winnings.

The player from the United Kingdom had won £3,000, but his account had been blocked after he attempted to withdraw £500. The casino had requested a Gamstop registration certificate, even though the player had already been removed from Gamstop. Despite him providing evidence of his Gamstop removal, the casino still refused to unfreeze his account. We had asked the player for further information and extended the response time, but unfortunately, the player did not respond to our queries. As a result, we had been unable to proceed with the investigation or provide any potential solutions, which led to the rejection of the complaint.

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Closed Submitted: 15 Jan 2024

Disputed amount: £3,000

Our verdict Unjustified complaint

Player's account suspended due to responsible gaming issues.

The player from the United Kingdom had deposited funds into accounts opened by his partner, unaware of the amount. Shortly after making a deposit at 888sport, the account had been suspended due to responsible gaming concerns. He had deposited a total of £2000 across the accounts. The player was on Gamstop, and was aware that it was his lack of self-control that had led to the issue. He had questioned whether the casino would return the deposited money if the account was closed. We had explained that the casino was not obligated to refund the money due to the breach of terms. The complaint had been subsequently rejected due to these reasons.

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Closed Submitted: 29 Dec 2023

Disputed amount: £1,600

Our verdict Player stopped responding

Player's winnings have been confiscated over self-exclusion dispute.

The player from the UK, after having closed her GAMSTOP restriction, had deposited £600 and won £350 at Bet MGM. However, the casino withheld her winnings, claiming her account was linked to a self-excluded account within their network of sites. We had attempted to investigate the issue, asking the player for more information and extending the deadline of the complaint. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.

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Closed Submitted: 02 Nov 2023

Disputed amount: £600

Show more complaints (+2)