BetMGM Casino NJ - Player faces issues with the casino after receiving a bonus.

When I signed up I played with their bonus I won 52 spins on cleopatra slingo then 39 and then 3 almost 100 free spins at a high bet. I’ve been going back and fourth with them for 4 weeks now and they keep telling me what to do but I’m telling them I cannot get the gaming logs. They have access to it and won’t help. I wouldn’t complain but it’s 100 free spins

Dear jessnapo37,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetMGM Casino NJ .

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain what bonus you received and how the bonus itself worked?

Could you please advise what the disputed amount $100 represents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It was the new player bonus and I was literally playing the game and I won 52 free spins on cleopatra slingo and the app frozen. I went back into the game and it was gone. Then I won 39 free games and it did the same thing, I chatted with a rep and o was advices to uninstall and reinstall and to restart my phone. I did everything and I got a reply saying I had to get the gaming logs and I explained to then I’ve done this a hundred times and they are just no help- the. I waged like 3-5$ won 3 free spins and again it went blank and my spins were gone.

Bet MGM has blocked and suspended my account because I’ve asked for my spins that I won. I’ve deposited and played for weeks now they have suspended me

Thanks for your reply.

Could you please send me your correspondence with the casino regarding the issue? My email is tomas@casino.guru

If you have the game logs saved from the time of the incident, please forward them to me as well.

Dear jessnapo37,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.