The player from Germany had been awaiting a withdrawal of 906 Euros since 13th May. He confirmed that he was KYC verified and had not made any previous withdrawals. The winnings were accumulated after using a bonus received for verifying his phone number. The player later confirmed that he had received his withdrawal. We had marked the complaint as resolved following the successful resolution of the player's issue.
BetMaximus Casino - Player's withdrawal has been delayed.
Amount: €906
BetMaximus Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
BetMaximus Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Hello, I've been waiting for my payout of 906 Euros since 13.05 😐
Automatic translation:
Public
Public
6 months ago
Dear Hanseat95,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
6 months ago
Translation
I haven't made any withdrawals there yet. I'm also verified. After I won, I got a bonus for verifying my phone number and used the bonus. Now I'm just being kept waiting for the finance department to process my withdrawal soon.
Automatic translation:
Public
Public
6 months ago
Translation
I have finally received my money. Thank you very much
Automatic translation:
Public
Public
6 months ago
Dear Hanseat95,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
