The player from Finland is unable to complete KYC verification as the casino consistently rejects the passport pictures they provide, citing unclear images. They highlight that the same pictures have been accepted by other casinos and are frustrated, suspecting this might be a tactic to delay withdrawals.
BetMaximus Casino - Player's KYC verification is delayed.
Amount: €100
BetMaximus Casino
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Case opened
Current status
Waiting for Casino Guru to reply
5d 9h 26m 21s
Case summary
2 days ago
Public
Public
2 days ago
Translation
I can't complete my KYC verification because the casino refuses to accept any of the pictures of my passport that I've sent. I've sent them numerous pictures, and I keep getting messages stating that the images are unclear. However, on my phone, all the information is clearly visible when the image is opened. I have a Samsung Galaxy S20, which has a good camera. I'm at a loss for what to do in this situation. The same pictures have been used for KYC verification at several other casinos, and they were sufficient. Is this a tactic to avoid paying out withdrawals?
Automatic translation:
Public
Public
2 days ago
Hello mivare,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetMaximus Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Was only the passport rejected or any other documents as well?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
