HomeComplaintsBetMaximus Casino - Player cannot withdraw due to restricted methods.

BetMaximus Casino - Player cannot withdraw due to restricted methods.

Amount: €1,000

BetMaximus Casino
Safety Index:Above average
Submitted: 16 Jul 2024 | Case closed : 31 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from Germany could not process a withdrawal as the only available options were crypto and My Finity, with the latter not working. The terms and conditions stated that different methods should be available, but support mentioned that additional options might be offered in the future. We requested additional information from the player to investigate further, but she did not respond. Consequently, the complaint was rejected due to a lack of response.

Public
Public
3 months ago
Translation

I am unable to process a withdrawal. The only options available are crypto and My Finity. My Finity does not work. The terms and conditions state something different. In chat, I am told that there MAY be more withdrawal methods available at some point in the future. What????

Automatic translation:
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Public
3 months ago

Dear schmitzebilla77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Have you made any successful withdrawals before? 
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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3 months ago

Dear schmitzebilla77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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