Betmaster Casino - Withdrawal of player's winnings has been delayed.

Hello

they say that i need to wait 5 days for verification and I am waiting for now about 9 days and they want always some nonsense documents i send them everything they need and want. I think that they dont want to withdraw money.

Can you please help me i am feeling desperate

Dear Fico2751,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have been waiting 10 days to rewiev my document. They have asking me some similar documents few times.

and they say that will be resolved in 5 days it has passed 10 and still nothing.

Dear Fico2751,

Have you received your withdrawal from the casino yet?

No i didn’t and i put crypto bitcoin. Now i am losing money Because of their Poor managment Because they dont wantto exchange me on another crypto.. i lost 100eu on today value

Thank you for your reply, Fico2751. Have you made any successful withdrawals before? Could you please advise if you've received confirmation regarding successful verification yet?

Have you accumulated your winnings with or without an active bonus?

I didn’t recived any withdrawal in past, dont have any bonus.

i am waiting for additional verification for withdrawal over of 15 days and they says that usually takes 5 days

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? Please post a screenshot of your withdrawal history here in this thread, if possible.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

they have withdraw funds.

kind regards.

Dear Fico2751,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru