The player from Greece in not able to request a withdrawal. The player informed us that the case was resolved, so we closed it accordingly.
Betmaster Casino - Player's withdrawal hasn't been processed.
Amount: €500
Betmaster Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
I made a deposit of 500 euros at betmasters.com. I withdraw the first 500 euros and they accept it normally. The next day 24/12 I make another withdrawal of 500 euros and every day they reject it. I talk to the chat and they tell me that they have forwarded it for control and popular nothing. The account is authenticated
Automatic translation:
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2 years ago
Hello Γιώργος,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the first €500 has been processed successfully and you have already received it?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Good evening. Thank you for the prompt response. I made a deposit of 500 euros correctly, I played some bets and my balance became 1179 euros. On the same day of the deposit I make a withdrawal of 500 euros which is successfully approved and since then (24/12/21) each day I ask for an extra 500 euros and they cancel it for no reason. I am happy to forward our conversations to you in your email.
Automatic translation:
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2 years ago
Translation
Is there anyone newer? Will you be able to help me get my money?
Automatic translation:
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2 years ago
Thank you very much Γιώργος for your reply. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Translation
My issue has been resolved! Thank you !!!
Automatic translation:
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2 years ago
Dear Γιώργος.
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards, Jozef
