Betmaster Casino - Player’s winnings haven’t been received yet.

dear casino guru,

with this casino i had again problems before 11 months. you helped me successfully to solve it and they admit that it was mistaken.

after 11 months i play again in this casino i deposit 500 euros on 11.02.2023 and i succesfully withdrawn 896 without any problem in 3 days!!

on 16.02.2023 i deposit totally 900 euros and after winning i apply for withdrawl 2000 euros.after 2 days i realise that they have return these money to my casino account..i am asking 2 days now to tell me which is the problem, why they dont proceed to the payment but i have no answer and they say to me to wait!

its like i live the same problem with them - they behave the same!

my account is completely verificated i have made many transactions with them - i played only slots and roullette without any bonuses or free spins- i never played sports or virtual games.. i play only from one pc - one IP - i have only one account.

i cannot understand why i have again problems with them specially when they had admit in the past that they block my account by mistake! so big mistake!

i hope that you ll help me again one more time!

i send to you screenshots from my game history and live chat from them.

Dear stavmano,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear stavmano,

Have you received your withdrawal from the casino yet?

Yes i received the payment finally!

They just hold me 1 week to wait for no reason.. just techical problem they said.

This casino is the worst ever!

Dear stavmano,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru