Betmaster Casino - Player’s winnings from sports betting have been declined.

Applies to betmaster.io failed to complete the above

Hi.

Bet 14000 on Wednesday on betmaster. Made via direct deposit from Swedbank. Was surprised it worked so felt really serious. First problem when I won an amount, all of a sudden it was only possible to play SEK 50 per game on their live. Then I did it × 20 then games were denied, ie a maximum of SEK 1,000 worked. So played many times at different odds on the same match. Won type SEK 20,000 on it. Here only this profit disappeared without feedback from them. When I asked about this, they pointed out that they can remove bets if bets have been made more than once per match. So all winnings were removed. The games I made where there was a loss are not refunded. Never experienced anything sicker.

When I ask about payment that should be made directly because the payment method was direct banking must be able to take place the other way back in the same way as with others who have that method, they come back with that they should return. Same answer now for 4 days. Now has SEK 58,000 in the account. My maximum bet is now SEK 50 per game.

Feels like a scam company. Too bad their site is really good. Only bet365.com which is better in my opinion.

Want help! Thanks!

Dear Jope,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Thanks for the reply. The only thing I care about is being able to make withdrawals. Forget the 20,000 they took from me. Just want to make withdrawals and leave them

After a closer investigation, I’ve found out, that this complaint is related to sports betting.

I contacted the casino requesting more information and will continue our communication via emails.

However, this case was rejected on our forum.