The player from Norway is complaining about declined bets from sports betting. We rejected this complaint as it was sports betting related.
Betmaster Casino - Player’s winnings from sports betting have been declined.
Amount: €3,900
Betmaster Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Betmaster Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Hi, yesterday (03.10.2020) betmaster cancel my bet on Lens- Saint Etienne after my bet won. I bet 2000 eur with 2.95 in odds. All my other bets with betmaster I have lost and they have not been canceled. I hope betmaster can pay the my one winning bet with them.
Best regards, Hans-Petter M
Public
Public
4 years ago
Dear Hans-Petter,
Thank you very much for submitting your complaint. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I’m forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
