Betmaster Casino - Player’s struggling to withdraw his winnings.

I made my first deposit of approximately $ 150 and received an additional $ 150 in betting bonuses. I met all the rollover requirements, and ended up with a balance of approximately $ 500. That's when the problems started. First I was asked for several documents for withdrawal, I sent them. After this, problems with the payment method started, I made the deposit via boleto, and they do not allow withdrawal via boleto. So, they forced me to make another deposit of $ 14 via Neteller to make the withdrawal, I made the deposit and for 2 weeks they said they would send my money but never even tried, considering that the neteller's own attendants informed that if so they tried, there should be an attempted upload ID, which never existed. Later I was told to make a new deposit by another method, this time I chose the MuchBetter app, which I used several times to deposit on poker sites in general and I never had any problems, and once again they refused to make the payment.

Dear Igor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Igor,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I managed to cash out, but the website's service is terrible, I don't recommend this site to anyone.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Igor, for sharing your experience and your confirmation. Please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru