Betmaster Casino - Player’s struggling to complete account verification.

On June 20, I sent the required documents (dwustronicowy dowód osobisty, zdjęcie z twarzą i dowodem osobistym w tle czatu, zrzut ekranu portfela kryptograficznego, zdjęcie z twarzą w tle depozyt portfela kryptograficznego do betmastera) , I also verified my id card and face in automatic online verification in betmaster.io many days ago and my account is still not verified.

they writing the chat all the time to wait, and verification may take more than 5 days, my verification takes much longer than 5 days.

Dear Pingwin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

no, my verification is just pending, there is nothing specific about it.

in the meantime, Betmaster verified my account 33 days after sending the documents for the first time.

something amazing that account verification takes so long.

Thank you, Pingwin, for the update. The least I can do is to leave this complaint open until your confirmation regarding successful withdrawal. Please keep me informed. 

Dear Pingwin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I have received withdraws, so the complaint can be closed as resolved.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Pingwin, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru