Betmaster Casino - Player’s account has been closed.

Hello!

I used to play in this casino, now they blocked my account because of SUSPICIOUS ACTIVITY (what does it mean???). They told "Ваш счет был заблокирован, так как на вашем счете была зафиксирована подозрительная активность, нарушающая правила, установленные нашей конторой."

I have 230.000rub in this casino, its about 2500eur.

Please solve this problem if its possible!

And dont recommend it to anyone!

Dear Alexander,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please indicate whether you played with any bonuses? Would you be so kind and confirm, you haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account, or during playing?

Additionally, please forward any relevant communication between you and the casino to my email address kristina.s@casino.guru.

I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello, Kristina!

1) I didnt play and use any bonuses.

2) Would you be so kind and confirm, you haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account, or during playing?

-I use it one time, when Casino didnt work, but it didnt help, the problem was in casino.

But in your ratings you wrote that VPN usage allowed

Thank you very much Alexander for your reply and email. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Alexander,

I looked at you complaint, and I will try my best to resolve your case as soon as possible. I would like to invite Betmaster Casino into this conversation.

Dear Betmaster Casino,

Can you please specify what kind of suspicious activity was recorded on the player’s account?

Can you please specify what kind of suspicious activity was recorded on the player’s account?

-- I dont know, thats the problem.. I dont have any suspicious activity. I think they just made a mistake

Hello,

The email with more detailed explanations has been sent to the email of the Casino Guru representative.

Please check it out and let us know if you need any further information from our side.

Kind regards,

Dear Betmaster Casino,

Thank you for providing a detailed explanation, and evidence on the matter.

Dear Alexander,

Unfortunately, after reviewing the evidence provided by the casino representatives we are rejecting this complaint as unjustified. There’s evidence showing that software-aided playing techniques were used across your accounts at Casinoin and Betmaster Casino.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.