The player's account has been closed during verification process because of having multiple accounts.
Betmaster Casino - Player's account has been closed.
Amount: 57,000 INR
Betmaster Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Dear rahul14nav,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question before we move forward. Can you please advice that you have never played in the casino or anyone else from your household? Did the casino explain the account closure? Also please, if you have any other proofs or conversations with the casino forward it to nikolas.b@casino.guru. Thank you in advance for your answer.
Best regards,
Nick
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4 years ago
I have registered only one account in the casino site and my family won't play casino games.
They are now blaming for multiple accounts. But I have only registered only one account.
Plz help me to get my withdrawal. I have 65k INR in the account .
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4 years ago
I have registered only one account in the casino site and my family won't play casino games.
They are now blaming for multiple accounts. But I have only registered only one account.
Plz help me to get my withdrawal. I have 65k INR in the account .
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4 years ago
Thank you very much rahul14nav for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello rahul14nav,
I looked at your complaint and will do my best to help you. I would like to invite Betmaster Casino into this conversation. Please, send me some relevant evidence to my email: viliam.v@casino.guru that this player had multiple accounts.
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4 years ago
Ask them to show the proofs.
I have an account in bestmaster casino and casinoin, bongo casino.
These three are separate from each other but from same company ( Reinvent limited ) it semes and they have there own wallets.
When I have asked regarding this to customer care they told me that ( We have no right to comment on our security department.
Iam attaching the proof below.
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4 years ago
Dear rahul14nav,
Casino provided relevant evidence of having multiple accounts.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
