Betmaster Casino - Player believes that their withdrawal has been delayed.

Good morning, I have already made 2 complaints and they do not appear regarding this, secondly I have blocked the withdrawal process, I have made several requests to betmaster to enable the option and they have made me wait more than 30 hours for a response in which it indicates to indicate my documents although I had already verified with my identity document, asking me for my bank statement and ID and photo, all these data were given and I wait for confirmation but I want them to be an intermediary of it

Dear capijose,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It does not let me withdraw, I have been requesting a withdrawal since 04/17/2023 and I already performed the kyc and they are asking me for a bank statement and photos, I have provided this information and my withdrawal option is still blocked. In addition to this, it has been taking actions for not to say it fraudulent since up to now, having a winning streak in basketball, I have been blocked 2 times the same and likewise in the field of tennis, I hope justice and that my retirement can be carried out normally, I do not recommend this bookmaker, the only thing What they currently told me is that it will take 5 days to verify my data and another 5 days to make the deposit if everything goes well

Updating the complaint, to this day I still do not get answers and on top of that they have blocked all sports betting, neither esports nor normal sports, they keep saying that wait I do not demand anything out of the other world I demand that my right to withdraw my bet be respected , now the amount I want to withdraw is 8000 pen

Thank you for your reply, capijose. Please note that your complaints were not published because they were related to sports betting issues which we do not solve. I am sure you received notifications about it.

Nonetheless, do I understand correctly that this complaint is about a delayed payment caused by incomplete verification?

Dear capijose,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.