The player from Mexico is frustrated with a prolonged withdrawal process, which has been stuck for days without any communication from support. After depositing and playing significantly, they consider legal action and involving the Gaming Commission.
Betmaster Casino MX - Player's withdrawal is delayed.
Amount: Mex$44,000
Betmaster Casino MX
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
3d 12h 34m 15s
Case summary
4 days ago
Public
Public
4 days ago
Translation
I've been waiting for days for my withdrawal, which is still in process, and nobody tells me anything about it!
I deposited a lot of money on this platform and played a lot, and now that I want to withdraw, it's stuck in process and support doesn't respond. Is it necessary to take legal action and involve the Gaming Commission?
Automatic translation:
Public
Public
4 days ago
Hello Playerlukaku,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino MX. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Playerlukaku has 3d 12h 34m 15s to reply
