Betmaster Casino MX - Player’s withdrawal is delayed due to technical problems.

I started by wanting to withdraw 4000 pesos, and I was asked to verify my account, which I did without any problems. They accepted my documents, and in the meantime, I won an additional 30,000 pesos. Now, I'm trying to withdraw the 34,000 pesos and I've been waiting for two days. They keep telling me that there are technical problems and to wait, but nothing has been resolved and they haven't clarified anything for me. They no longer respond, and I need that money.

Hello checocardenas17,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino MX. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear checocardenas17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.