Betkwiff Casino - Player’s account is locked after KYC submission.

Dear I have show problem I want to withdraw from betkwif site I asked kyc I submit my documents this company support team tell me wait some time for verification ok after some this company stop main game play and tell me review my department I asked from this tell me which I do fraud game ,NXT day I want to login my account I have error your account block then I ask questions from this company then tell me bussiness decision this for I blocked acount not giving my winning money please solve my problem

Dear amankumar95244,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betkwiff Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 
• Could you please send me the correspondence from the casino? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello sir my name is Neha **** I am play your betkwif casino and I win money form aviator game ,and I want to withdraw my money ,but I have requested kyc for withdrawal then I submit documents,but this company taking many time for verification I wait after one day this company block my game play and NXT day block my account without reason

I submit all my documents which requires for kyc

Dear amankumar95244,

Could you please provide information on the following questions?

• Could you please list which documents you submitted to the casino, please?
• Did you achieve your winnings with a bonus? 
• Please send me your correspondence with the casino to my email at tomas@casino.guru

I submit my addharcard , electricity bill and etc , I win without bouns but this company without reason block acocunt

Could you please send me the documents you used for verification in the casino? Kindly send the documents to my email at tomas@casino.guru

Dear amankumar95244,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.