The player from India had deposited 1100rs on Betkwik, but the transaction had remained pending despite the amount being debited from his bank account. The casino had claimed it didn't receive the deposit. We had suggested the player contact his payment provider for investigation, which could have taken up to a month. We had requested the player's bank statement for further investigation, but there was no response from the player, hence we couldn't proceed further with the investigation. Consequently, the complaint was rejected.
Betkwiff Casino - Player reports deposit issue.
Amount: 1,100 INR
Betkwiff Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Betkwiff Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
I have send money on betkwik upi, amount of 1100rs but showing in'pending status '
After 48 hours money has been debited from my bank account.
I send all proofs but they're unable to reply me, also said nothing received from my side.
Please help me🙏🥺
Public
Public
1 year ago
Dear Sunil3139,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
1 year ago
Waiting for my reply or casino reply?
Yet not credited amount in my casino account & bank acc.
Public
Public
1 year ago
You should contact your payment provider to see if the amount was successfully sent to the casino. The payment provider will investigate the issue, but this process may take up to 30 days. Please let us know if you receive any information about your deposit from your payment provider.
Public
Public
1 year ago
Dear Sunil3139,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Please send me the bank statement for the months of August and September. My email address is veronika.l@casino.guru. Thank you.
