Betkwiff Casino - Player reports deposit issue.

I have send money on betkwik upi, amount of 1100rs but showing in'pending status '

After 48 hours money has been debited from my bank account.

I send all proofs but they're unable to reply me, also said nothing received from my side.

Please help me🙏🥺

Dear Sunil3139, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Waiting for my reply or casino reply?

Yet not credited amount in my casino account & bank acc.

You should contact your payment provider to see if the amount was successfully sent to the casino. The payment provider will investigate the issue, but this process may take up to 30 days. Please let us know if you receive any information about your deposit from your payment provider.

Dear Sunil3139,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Payment yet not received,

There are unable to reply me.

Please send me the bank statement for the months of August and September. My email address is veronika.l@casino.guru. Thank you.

Dear Sunil3139,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.