The player from India had struggled to verify his account with Betkwiff to withdraw his winnings. He had claimed to have provided the required documents, but the casino had rejected them, alleging they were not original. The player had submitted an Indian ID card and bank statement as proof of address, both of which were rejected by the casino. Later, the player informed us the issue was eventually resolved.
Betkwiff Casino - Player is facing account verification issues.
Amount: 15,500 INR
Betkwiff Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
12 months ago
Public
Public
1 year ago
Betkwiff is a fraud company. I am verifying my account to withdraw the amount I have won. These people are not verifying my account. And they are saying that you have not given the original documents but I have given everything in original.
I would appeal to people to stay away from this fraud website.
It was a very bad experience for me 😡😡
Public
Public
1 year ago
Dear MrSantosh03,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Could you please advise which documents you have already provided and when exactly did you send the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
I had given my Indian ID card as address proof but they rejected it. This was about 6 days ago.
Yesterday I again gave them my bank statement for address proof, they rejected it too and said that it is fake.
Public
Public
1 year ago
Could you please send me the documents you provided to the casino and any responses you received from the casino? Please send the information to my email at tomas@casino.guru
Public
Public
1 year ago
Dear MrSantosh03,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
12 months ago
Dear MrSantosh03,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
