The player from Finland had reported issues with double charges on his deposits at an online casino. He had made two deposits using a Visa card but was charged four times, with each deposit appearing as identical doubles. Despite his request for a full transaction history to clarify the situation, the casino did not respond. The player had demanded a refund for the extra charges. Eventually, the casino refunded the disputed amount. The issue was thus resolved.
BetItAll Casino - Player’s double deductions complaint.
Amount: €294
BetItAll Casino
Safety Index:HighSafety Index
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8.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
My deposites was taken double from bank and when asked full transaction history from casino they refuse and dont answer questions.
I want extra deductions Back.
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9 months ago
Dear topiturpei,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetItAll Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain when did the issue occur?
- Could you please provide a list of the transactions you are disputing?
- Have you used only bank transfers when depositing in the casino?
- Is your account currently inaccessible to you?
- Could you please share your communication with the casino? Send emails or chat transcripts along with other evidence to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
the matter came to light on 18.3 when my account was debited. the deposits from my bank were made the previous week. I made the deposits with a visa card. I made 2 deposits, but they were charged 4 times, both as identical doubles. the casino replied that it might look into the matter. as mentioned this is not game specific but payment method fraud and they should help immediately!!
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9 months ago
Kindly provide us with proof of your account being charged multiple times.
If you contacted the casino regarding the issue please forward the correspondence between you and the casino as well.
Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
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8 months ago
Dear topiturpei,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Dear topiturpei,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
