Betinia Casino DK - Player's account closed with pending withdrawal.

Hello, I have 26,000 kr pending for a payout at Betinia but my account has been closed despite sending all the required information. My bank account has been approved, address has been approved, etc., etc., but they chose to close my account because I used my husband’s account (we have a shared economy) for depositing. Is that legal and what about my winnings?

I haven't received any information because my email was entered erroneously. On their system, it's listed as Sandra19@godmail.com, but it should be ".dk" yet they ignore that and don't send any emails.

Thank you in advance, Sandra

Dear Sandra19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions of the casino, and this is what I found https://betinia.dk/dk/rules

4.4. You must be the rightful owner of all funds and payment methods used to deposit into your account. We reserve the right to confiscate any winnings from deposits made with a third party payment method and close the player account.

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

•  Could you please clarify if the bank account you used for deposits was in both your husband's and your name as well?

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear Sandra19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.