Betify Casino - Player's account unexpectedly deleted after withdrawal attempt.

I suddenly had my account deleted.

I had deposited some money and played games, and it had reached $1160.

I was enjoying collecting trophies and such.

However, after my KYC was verified and I applied for withdrawal, I couldn't log in the next day.

My account had been suddenly deleted. I shouldn't be at fault here.

I've checked all my emails, but I haven't received any explanations or notifications whatsoever.

It's extremely unpleasant. I want my funds returned soon

Dear salisero,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I registered my account about 4 days ago, and once the account verification was not allowed to send the proof of residence,So I went to get the proof of balance in English and attached it, and then kyc was fully approved.

I mainly played roulette.

I did not use any bonuses when depositing, I just deposited normally!

Hi salisero,

• Could you kindly forward any relevant communication between you and the casino that might shed more light on this issue?

Thank you.

before we talked about kyc but that communicate was no problem so…

Thank you very much, salisero, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you salisero for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Betify Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!