The player from Brazil had experienced repeated issues with withdrawals. Deposits processed successfully, but attempts to withdraw using the PIX key resulted in system errors. Despite entering all the necessary information, the player continued to receive an invalid error message. We attempted to assist the player by asking for relevant details and extending the response time. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.
Betify Casino - Player is having repeated withdrawal issues.
Amount: 200 R$
Betify Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
This is the second time I've used this site to place bets and the second time I've faced issues with withdrawal... it makes regular betting difficult. It's funny how deposits work perfectly fine. Everything is swift. But, when we attempt to withdraw, that's where complications arise... the system throws an error when I key in my PIX key... I fill in all the information correctly, yet I receive a message stating that the PIX key field is empty... I won't recommend this site to anyone anymore... it's a shame because the website has all the elements to be good...
Automatic translation:
Public
Public
1 year ago
Dear billcreyson,
Thank you very much for submitting this complaint. I'm really sorry to hear about your issue with Betify Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you reported the error with the PIX key to customer support? Please forward any relevant communication between you and the casino as well as the screenshot of the error to veronika.l@casino.guru.
Could you please confirm if you passed the KYC verification?
Did you have the same problem with your PIX key when you made your first withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
