HomeComplaintsBetify Casino - Player is having repeated withdrawal issues.

Betify Casino - Player is having repeated withdrawal issues.

Amount: 200 R$

Betify Casino
Safety Index:High
Submitted: 25 Sep 2023 | Case closed : 10 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil had experienced repeated issues with withdrawals. Deposits processed successfully, but attempts to withdraw using the PIX key resulted in system errors. Despite entering all the necessary information, the player continued to receive an invalid error message. We attempted to assist the player by asking for relevant details and extending the response time. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

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1 year ago
Translation

This is the second time I've used this site to place bets and the second time I've faced issues with withdrawal... it makes regular betting difficult. It's funny how deposits work perfectly fine. Everything is swift. But, when we attempt to withdraw, that's where complications arise... the system throws an error when I key in my PIX key... I fill in all the information correctly, yet I receive a message stating that the PIX key field is empty... I won't recommend this site to anyone anymore... it's a shame because the website has all the elements to be good...

Automatic translation:
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1 year ago

Dear billcreyson,

Thank you very much for submitting this complaint. I'm really sorry to hear about your issue with Betify Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you reported the error with the PIX key to customer support? Please forward any relevant communication between you and the casino as well as the screenshot of the error to veronika.l@casino.guru.

Could you please confirm if you passed the KYC verification?

Did you have the same problem with your PIX key when you made your first withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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1 year ago

Dear billcreyson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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