The player from Germany was facing difficulties increasing his withdrawal limit at Betibet, as he was told he needed to be 'more active', which he perceived as a potential encouragement to risk his winnings. After reviewing the case, we found that the casino's terms and conditions specified a maximum withdrawal limit that could not be exceeded unless the casino decided otherwise. As the player's withdrawal requests were being processed regularly, we were unable to assist in raising the withdrawal limit. The complaint had been closed, but the player had been informed that he could contact us again if he encountered any future issues.
BetiBet Casino - Player struggles with withdrawal limit.
Amount: €94,000
BetiBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Hello everyone,
I'm having an issue with withdrawals at Betibet. I understand that only 5000€ per day (which doesn't always work), 10000€ per week, and 30000€ per month are possible. However, I have tried several times to increase the withdrawal limit. I was informed that I would need to be "more active" to receive a higher withdrawal limit. This probably encourages the risk of playing away the winnings. I need your help!
Automatic translation:
Public
Public
6 months ago
Dear Ziegner19985,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:
"The maximum withdrawal amount processed to a player is €5,000 per day, €10,000 per week and €30,000 per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion."
Unfortunately, as long as your withdrawal requests are being processed regularly, we are not able to help. We are not in a position to force casinos to increase the withdrawal limits, nor we can penalize the casino for not doing it based on your request.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.
Thank you for your understanding.
Best regards,
Kristina
Public
Public
6 months ago
Translation
Thank you for your feedback.
Then I'll wait and see.
Kind regards
Roland Z***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
6 months ago
Thank you for your reply, Ziegner19985. Regrettably, we cannot assist in raising the withdrawal limit. Additionally, due to your substantial winnings, we are unable to keep the complaint open for an extended duration, therefore I am forced to close it (at least for now).
However, do not hesitate to contact us in case the casino stops processing future installments or in case you come across any other issues with this or another casino.
Thank you for your understanding.
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