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Hello everyone,

I'm having an issue with withdrawals at Betibet. I understand that only 5000€ per day (which doesn't always work), 10000€ per week, and 30000€ per month are possible. However, I have tried several times to increase the withdrawal limit. I was informed that I would need to be "more active" to receive a higher withdrawal limit. This probably encourages the risk of playing away the winnings. I need your help!

Hallo zusammen,

ich habe ein Problem mit der Auszahlung bei Betibet. Mir ist bekannt, dass nur 5000€ am Tag (was auch nicht immer klappt), 10000€ in der Woche und 30000€ im Monat möglich sind. Jedoch habe ich mehrmals versucht das Auszahlungslimit zu erhöhen. Hier wurde mir mitgeteilt, dass ich „aktiver" sein müsste, um ein höheres Auszahlungslimit zu erhalten. Hier wird dann wahrscheinlich darauf spekuliert, das der Gewinn wieder verspielt wird. Ich bitte um Hilfe!

Dear Ziegner19985,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

"The maximum withdrawal amount processed to a player is €5,000 per day, €10,000 per week and €30,000 per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion."

Unfortunately, as long as your withdrawal requests are being processed regularly, we are not able to help. We are not in a position to force casinos to increase the withdrawal limits, nor we can penalize the casino for not doing it based on your request.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you for your understanding.

Best regards,

Kristina

Thank you for your feedback.

Then I'll wait and see.

Kind regards

Roland Z***

Vielen Dank für Ihre Rückmeldung.

Dann warte ich mal ab.

Mfg

Roland Z***

Thank you for your reply, Ziegner19985. Regrettably, we cannot assist in raising the withdrawal limit. Additionally, due to your substantial winnings, we are unable to keep the complaint open for an extended duration, therefore I am forced to close it (at least for now).

However, do not hesitate to contact us in case the casino stops processing future installments or in case you come across any other issues with this or another casino.

Thank you for your understanding.