The player from Germany had faced multiple rejections of identity verification and cancellation of withdrawal requests at BeiBet, which caused a delay in the withdrawal of his winnings. The player had registered with the casino on March 21, 2024, and had won €581 without the use of bonuses. The issue was eventually resolved with the player confirming that the winnings had been paid out. We had marked the complaint as 'resolved' in our system.
BetiBet Casino - Player's withdrawl request is continuously cancelled.
Amount: €550
BetiBet Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Good day,
I signed up with BeiBet (BiB) on 03.21.2024
I deposited 10€ once and another 20€ another time.
I then won a 20€ bill (Football)
I won 581€ and wanted to withdraw 550€.
Unfortunately, my identity verifications are rejected each time and my withdrawals cancelled.
I have already reached out to support
it's always the same
Automatic translation:
Public
Public
9 months ago
Dear blendonshala,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetiBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- Did you achieve your current balance with the help of bonuses?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
9 months ago
Translation
I registered yesterday March 21st, 2020 and deposited €30. I made 2 bills
a €10 note and a €20 note.
I won the €20 ticket. 581€.
My account is not blocked, I still have access to it.
No, I didn't play with any bonuses but with my own stake that I deposited and won with it. 
Automatic translation:
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9 months ago
Translation
I have news!
the money has been paid out!
I thank you for all your efforts!
Edited
Automatic translation:
Public
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9 months ago
Dear blendonshala,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
