The player from Germany had deposited €592 and successfully won a total of €1,095.68 from two tickets but encountered canceled withdrawal attempts when trying to cash out €990. The account remained accessible, and she had not used any bonuses. The issue was resolved as the player confirmed that the withdrawal had been successfully paid out after further attempts.
BetiBet Casino - Player’s withdrawal requests are being canceled.
Amount: €990
BetiBet Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 days ago
Public
Public
1 week ago
Translation
I signed up yesterday, on 10/26/2024, and have deposited €592 so far. I issued several tickets:
one ticket for €10 and one ticket for €15.
With the €10 ticket, I won €872.52.
With the second ticket for €15, I won €223.16.
I would like to withdraw €990.
My account is not blocked, and I still have access to it.
No, I did not play with any bonuses but with my own stakes that I deposited and won with. Every time I try to withdraw, it gets canceled. Please help me.
Best regards,
Automatic translation:
Public
Public
1 week ago
Hello Musa94,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetiBet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you play casino games or sports betting?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 week ago
Translation
Hello Nick, I was fully verified on December 5th, 2024. No, I didn't play with any bonuses, but with my own stake that I deposited and won with. (Sports betting) Every time I want to withdraw it is canceled. Please help me.
I tried to withdraw the money again to see if it works. I'll wait and see.
Edited
Automatic translation:
Public
Public
2 days ago
Dear Musa94,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
