BetiBet Casino - Player’s withdrawal is delayed due to verification issues.

Hello everyone...

I’m currently having issues with verification. I wanted to withdraw money but it was denied due to this reason. I have sent all the documents but they keep getting rejected. I don’t understand what the problem could be. I have sought help from support but keep receiving the same responses. Could anyone possibly explain what I might be doing wrong?!

Best regards,

On the first step, for example, it says to provide ID front and back and a selfie with the ID. No matter which one I do, it gets rejected.

I would like to go through this step by step with you.

Dear muejdatkonak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have provided without success? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good morning and thank you for helping me.

I have a photo of the first transfer with the amount etc.

Was rejected even though everything was visible.

I have taken a photo of my ID and a selfie several times and it has been rejected.

I don't understand what's wrong either.

When I took the selfie, I checked the photo again and everything from my ID was visible. Now I have to take a piece of paper with the date and my ID with a selfie. Everything is getting more difficult and I have already been rejected twice.

Mfg

They mercilessly refuse to take selfies... now with a note saying: Hello Betibet and the date plus ID. Soon I'll have to combine that with a handstand.

So I've looked at the last photos several times and everything is recognizable.