HomeComplaintsBetiBet Casino - Player’s withdrawal is delayed due to verification issues.

BetiBet Casino - Player’s withdrawal is delayed due to verification issues.

Amount: €1,000

BetiBet Casino
Submitted: 17 Nov 2024 | Case closed : 27 Nov 2024
Case closed Our verdict

Other

REJECTED

Case summary

The player from Germany faces ongoing issues with the verification process required to withdraw funds. Despite submitting all necessary documents, including ID and selfies, their submissions are consistently rejected. They are seeking clarification and guidance on the specific requirements. The player lost winnings before we managed to help, therefore we were forced to close this complaint.

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Translation

Hello everyone...


I’m currently having issues with verification. I wanted to withdraw money but it was denied due to this reason. I have sent all the documents but they keep getting rejected. I don’t understand what the problem could be. I have sought help from support but keep receiving the same responses. Could anyone possibly explain what I might be doing wrong?!


Best regards,

file

On the first step, for example, it says to provide ID front and back and a selfie with the ID. No matter which one I do, it gets rejected.


I would like to go through this step by step with you.


Automatic translation:
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Dear muejdatkonak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

  • Could you please advise which documents you have provided without success? 
  • Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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Good morning and thank you for helping me.


I have a photo of the first transfer with the amount etc.

Was rejected even though everything was visible.


I have taken a photo of my ID and a selfie several times and it has been rejected.


I don't understand what's wrong either.


When I took the selfie, I checked the photo again and everything from my ID was visible. Now I have to take a piece of paper with the date and my ID with a selfie. Everything is getting more difficult and I have already been rejected twice.


Mfg

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They mercilessly refuse to take selfies... now with a note saying: Hello Betibet and the date plus ID. Soon I'll have to combine that with a handstand.


So I've looked at the last photos several times and everything is recognizable.

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I sent a selfie with my ID several times today and it was always rejected. Always with the same text that doesn't help me at all. Please help. I can't get any further like this!

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The file is also correct file

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Thank you very much for your reply, muejdatkonak. Have you tried contacting casino support regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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Dear muejdatkonak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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I had the money I lost deleted from my account. I was fed up with the same old answers and nonsense. You can delete the post.

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I am sorry to hear that. I will now close this complaint as per your request. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

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