The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The issue was not resolved as the player did not respond to the Complaints Team's inquiries regarding the status of the withdrawal and changes in withdrawal limits. Consequently, the complaint was rejected due to lack of communication.
BetiBet Casino - Player’s withdrawal has been delayed.
Amount: €70,000
BetiBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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3 months ago
Translation
Betitelt refuses to pay me the outstanding funds and keeps coming up with new reasons for the refusal. Several times, they allegedly had issues with the payment provider. Now, they claim that the weekly withdrawal limit has been reduced to €2,500, even though the terms and conditions on the homepage still state €10,000.
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3 months ago
Dear Kreiti456,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
Translation
Betibet has now informed me that all further withdrawal requests have been cancelled and the monthly withdrawal limit is suddenly €15,000 instead of €30,000. Can this be changed so easily?
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2 months ago
Translation
No, of course not. The payments were rejected. See above for reasons.
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2 months ago
Dear Kreiti456,
It seems that the general terms of the casino changed and the withdrawal limits were lowered. It is basically up to the casino to set those limits and they may change it anytime.
Did you request a withdrawal since they changed the limits?
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2 months ago
Dear Kreiti456,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Dear Kreiti456,
Do you wish to close it as it has been resolved with the casino? What about my previous question?
