The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
BetiBet Casino - Player’s withdrawal has been delayed.
Amount: €70,000
BetiBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
0d 6h 30m 46s
Case summary
1 week ago
Sensitive attachment
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1 month ago
Translation
Betitelt refuses to pay me the outstanding funds and keeps coming up with new reasons for the refusal. Several times, they allegedly had issues with the payment provider. Now, they claim that the weekly withdrawal limit has been reduced to €2,500, even though the terms and conditions on the homepage still state €10,000.
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1 month ago
Dear Kreiti456,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Translation
Betibet has now informed me that all further withdrawal requests have been cancelled and the monthly withdrawal limit is suddenly €15,000 instead of €30,000. Can this be changed so easily?
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1 month ago
Translation
No, of course not. The payments were rejected. See above for reasons.
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3 weeks ago
Dear Kreiti456,
It seems that the general terms of the casino changed and the withdrawal limits were lowered. It is basically up to the casino to set those limits and they may change it anytime.
Did you request a withdrawal since they changed the limits?
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2 weeks ago
Dear Kreiti456,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
Dear Kreiti456,
Do you wish to close it as it has been resolved with the casino? What about my previous question?
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1 week ago
Dear Kreiti456,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Kreiti456 has 0d 6h 30m 46s to reply
Nick is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
