The player from Germany had difficulty withdrawing €7,000 from BetiBet, despite being reassured by customer service that the money would be received. Withdrawals were limited to €1,000 at a time and the player had not received any of the seven withdrawals attempted. The player questioned the 14-day waiting period advised by our team, given that the casino's terms and conditions stated a maximum of 3 days for withdrawals. We explained our procedure and extended the timer for the player's response. However, due to the lack of communication from the player, we were unable to further investigate or assist, leading to the rejection of the complaint.
BetiBet Casino - Player's withdrawal are delayed.
Amount: €7,000
BetiBet Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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7 months ago
Translation
Dear Sir or Madam,
I signed up at Betibet. I deposited 500 Euros. I had a winning streak without using any bonuses and won a total of 7,000 Euros. I am trying to withdraw these 7,000 Euros. I can only request a withdrawal of 1,000 Euros at a time. Therefore, I requested a withdrawal of 7 x 1,000 Euros (see screenshot).
Nothing has happened since!!!
The customer service has been telling me the same thing for days. That I need patience, and that I should wait a little longer. They assure me that I will certainly receive the money.
Why can't anyone give me a reasonable explanation for why nothing is happening or what I should be waiting for?
Please help me!
Automatic translation:
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7 months ago
Dear Misterx113,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawals and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting withdrawals, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
Translation
Why should I wait 14 days when the general terms and conditions state a maximum of 3 days?
Automatic translation:
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7 months ago
As mentioned before, here at Casino.Guru, we allocate a two-week timeframe to address delayed payment cases. We initiate contact with the casino only after this two-week period from the withdrawal request. It's essential to note that we refrain from reaching out to casinos prematurely, and the majority of cases are successfully resolved within this specified duration. To keep you in the loop, I'll set a timer for an additional 9 days, bringing us to the two-week mark since your withdrawal request. If there are no updates by then, we'll proceed to contact the casino on your behalf.
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7 months ago
Dear Misterx113,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
