The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.
BetiBet Casino - Player’s winnings haven’t been received yet.
Amount: €500
BetiBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for a delayed payment
0d 20h 3m 47s
Case summary
1 week ago
Public
Public
1 week ago
Translation
This is what I wrote by email:
Good day,
My name is veysi e***. My
I'm starting to get angry.
I have submitted all the documents.
Everything has been verified. Why do they always cancel my withdrawal?
My ID card with a selfie, my deposits with a screenshot, my pay slip with my registered address on it, a selfie with a piece of paper with the words Hello betibet casino written on it and the date on it.
I sent everything.
If you don't pay me my money, I will write bad reviews everywhere. For all providers where the name Betibet appears.
I have all the documents to present.
I finally request a payout.
Kind regards
Veysi e***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 week ago
Dear Veysi,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 week ago
Translation
The status now says the payment is being processed. Let's see when it arrives. I'm curious. I'll keep you updated
Automatic translation:
Complaint is pending and will be processed in 0d 20h 3m 47s
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