The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. However, during the complaints process, the status of his payment changed to "being processed". Shortly after, he confirmed receipt of his funds. Despite this resolution, he raised another concern about the casino's strict payout policy, which required him to provide deposit confirmation for his second withdrawal request, even after full verification during the first withdrawal. We marked the complaint as resolved after the player confirmed receipt of his second payment.
BetiBet Casino - Player’s winnings haven’t been received yet.
Amount: €500
BetiBet Casino
Safety Index:HighSafety Index
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8.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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7 months ago
Translation
This is what I wrote by email:
Good day,
My name is veysi e***. My
I'm starting to get angry.
I have submitted all the documents.
Everything has been verified. Why do they always cancel my withdrawal?
My ID card with a selfie, my deposits with a screenshot, my pay slip with my registered address on it, a selfie with a piece of paper with the words Hello betibet casino written on it and the date on it.
I sent everything.
If you don't pay me my money, I will write bad reviews everywhere. For all providers where the name Betibet appears.
I have all the documents to present.
I finally request a payout.
Kind regards
Veysi e***
Edited by a Casino Guru admin
Automatic translation:
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7 months ago
Dear Veysi,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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7 months ago
Translation
The status now says the payment is being processed. Let's see when it arrives. I'm curious. I'll keep you updated
Automatic translation:
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7 months ago
Translation
Hello. I got my money. Thank God.
I have now requested a second payment of €600.00.
The bad thing about this betting office is that they want confirmation of my deposit again, even though my account was fully verified during my first withdrawal.
I have never experienced anything like this before. This bookmaker is extremely strict when it comes to payouts.
Send documents every time, even though everything was verified during the first payout.
Automatic translation:
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7 months ago
Translation
Payment received everything good!!!!!
Edited
Automatic translation:
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7 months ago
Dear Veysi,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
