The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.
BetiBet Casino - Player’s struggling to complete account verification.
Amount: €450
BetiBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I wanted to withdraw the amount of 450€. Have copied ID, bank details, telephone number, credit card, etc. But somehow it doesn't want to work out with the payment. Always rejected, I have identified myself with an ID card. Where should I get the data and documents from? When it's not me. There is a chat but it doesn't really help.
I have never had such problems with other providers (Bwin) for example. You need a copy of your ID and a copy of your credit card. I'm really disappointed that you have such problems to get the money. Schade only had a good impression. But when it comes to paying out, there are only problems. Unfortunately. I still hope that there is a solution and someone reports to solve the problem in a conversation or something similar. Ok, that's it roughly. Regards
Automatic translation:
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1 year ago
Dear reddevils,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you received any explanation from the casino regarding the rejected documents? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
I have all the documents, photo ID, credit card. Online banking deposit copied and sent. Actually enough to prove that I am that person. That has always worked at bwin. Only not with betibet. Argument that there is no name in my transfer, only my account number through which I made the deposit. But I sent an extra bank card with ID, the betibet sees the correct account and also the owner. But they refuse. And cancel my withdrawal request because there is no name on the deposit. Contact is only available via chat but nothing moves there. Always the same procedure. There is no contact person you can reach by phone or really tries to solve the problem. I find that disappointing. Won't play on betibet anymore. I'll write off the 600€ account balance. Because I don't know what else I can do. To get my money. 🤷♂️
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1 year ago
Translation
Where should I get all the data, account connection, ID card, etc. When I'm not that person. There were no problems opening an account and making a deposit, and there was also no data reconciliation. But if I want to have my winnings paid out, it will be difficult. And if there is no ID and account card with picture and address, the evidence that I am the person who opened the account and made the deposit. All very strange. Or incomprehensible.
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1 year ago
Thank you very much for your reply, reddevils. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
