The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.
The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.
The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.
I wanted to withdraw the amount of 450€. Have copied ID, bank details, telephone number, credit card, etc. But somehow it doesn't want to work out with the payment. Always rejected, I have identified myself with an ID card. Where should I get the data and documents from? When it's not me. There is a chat but it doesn't really help.
I have never had such problems with other providers (Bwin) for example. You need a copy of your ID and a copy of your credit card. I'm really disappointed that you have such problems to get the money. Schade only had a good impression. But when it comes to paying out, there are only problems. Unfortunately. I still hope that there is a solution and someone reports to solve the problem in a conversation or something similar. Ok, that's it roughly. Regards
Ich wollte mir den Betrag auszahlen lassen von 450€. Hab kopiert Ausweis, Bankverbindung Telefonnummer Kreditkarte usw . Aber irgendwie will es nicht klappen mit der Auszahlung. Immer kommt abgelehnt, Dabei hab ich mich ausgewiesen mit Personalausweis. Woher soll ich die Daten und Dokumente haben. Wenn ich es nicht selbst bin . Es gibt zwar einen Chat aber er hilft nicht wirklich weiter .
ich hatte noch nie solche Probleme bei anderen Anbieter ( Bwin) zum Beispiel. Da langt Ausweis Kopie und Kopie von Kreditkarte. Ich bin wirklich enttäuscht das man solch Probleme hat um an das Geld zu kommen. Schade hatte erst einen guten Eindruck. Aber wenn es ans auszahlen geht gibts nur Probleme. Leider. Ich Hoff noch das es eine Lösung gibt und sich jemand meldet um das Problem zu lösen in einem Gespräch oder ähnlichem . Ok das war’s grob . Grüße
Dear reddevils,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you received any explanation from the casino regarding the rejected documents? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Dear reddevils,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you received any explanation from the casino regarding the rejected documents? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
I have all the documents, photo ID, credit card. Online banking deposit copied and sent. Actually enough to prove that I am that person. That has always worked at bwin. Only not with betibet. Argument that there is no name in my transfer, only my account number through which I made the deposit. But I sent an extra bank card with ID, the betibet sees the correct account and also the owner. But they refuse. And cancel my withdrawal request because there is no name on the deposit. Contact is only available via chat but nothing moves there. Always the same procedure. There is no contact person you can reach by phone or really tries to solve the problem. I find that disappointing. Won't play on betibet anymore. I'll write off the 600€ account balance. Because I don't know what else I can do. To get my money. 🤷♂️
Ich habe alle Dokumente Lichtbild Ausweis ,Kreditkarte. Online Banking Einzahlung kopiert und gesendet. Eigentlich genug um zu beweisen das ich diese Person bin . Bei bwin hat das immer geklappt. Nur bei betibet nicht . Argument das bei meiner Überweisung kein Name steht nur meine Kontonummer über die ich die Einzahlung getätigt habe . Hab aber extra bank Karte mit Ausweis gesendet das betibet sieht Konto stimmt und auch der Besitzer. Aber die lehnen es ab . Und stornieren meinen Auszahl Wunsch weil bei Einzahlung kein Name steht . Kontakt gibts nur über Chat aber da bewegt sich nix . Immer selber Ablauf . Es gibt keinen Ansprechpartner den man telefonisch erreichen kann oder sich wirklich um das Problem bemüht. Enttäuschend finde ich das . Werde bei betibet nicht mehr spielen. Die 600€ Konto Guthaben schreib ich mal ab . Weil ich wüsste nicht was ich noch tun kann . Um an mein Geld zukommen . 🤷♂️
Where should I get all the data, account connection, ID card, etc. When I'm not that person. There were no problems opening an account and making a deposit, and there was also no data reconciliation. But if I want to have my winnings paid out, it will be difficult. And if there is no ID and account card with picture and address, the evidence that I am the person who opened the account and made the deposit. All very strange. Or incomprehensible.
Wo soll ich den die ganze Daten herhaben Konto Verbindung , Ausweis usw . Wenn ich nicht diese Person bin . Beim Konto eröffnen und Einzahlung gab es keine Probleme und auch kein Daten Abgleich. Aber wenn ich mein Gewinn ausbezahlt haben möchte wird es schwer . Und langt kein Ausweis und Konto Karte mit Bild und Adresse die Belegen das ich die Person bin die Konto eröffnet hat und Einzahlung getätigt hat. Alles sehr merkwürdig. Bzw unverständlich.
Thank you very much for your reply, reddevils. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Thank you very much for your reply, reddevils. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Dear reddevils,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear reddevils,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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