The player from Germany experienced a delay of 4 days for a €1,000 payout from the casino. The Complaints Team acknowledged the delay and informed him that withdrawals could take time due to KYC verification or high volumes of requests. The player confirmed he was fully verified and agreed to wait, leading the team to extend the timeline for intervention. However, the case was ultimately rejected due to a lack of response from the player, which prevented further investigation.
BetiBet Casino - Player's payout is delayed.
Amount: €1,000
BetiBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
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3 weeks ago
Translation
I've been waiting for 4 days for my payout of €1000.
Automatic translation:
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3 weeks ago
Dear Mebest,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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3 weeks ago
Translation
I am fully verified, then I'll wait 😁
Thanks
Automatic translation:
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3 weeks ago
I fully understand your frustration, Mebest. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 weeks ago
Dear Mebest,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
