BetiBet Casino - Player's deposit is delayed at the casino.

I feel compelled to share my experience with Bitbet Casino, as it has been nothing short of frustrating. Recently, I made a deposit via TRC20, and what was supposed to be a straightforward transaction has turned into a nightmare.

After depositing a significant amount of funds, I was informed that my deposit was "pending." I was advised to wait three hours, but after six hours with no updates, I reached out again. I was told that my request had been forwarded to the relevant department and that I would receive an email response. Unfortunately, that email never arrived.

Each time I contacted customer service, I was met with vague responses and a lack of accountability. I asked to escalate the issue, but they refused to provide any contact information for a supervisor or manager. 

After waiting over 18 hours since my first deposit, I was told that the address I used isn't linked to the platform. They continue to reassure me that my request has been forwarded and that the appropriate team is addressing it, promising an email update. This is wholly unacceptable. I have complied with all protocols and submitted all required information, yet I am still without my money and without any straightforward solution.

I urge potential customers to be cautious and consider this experience before engaging with Bitbet Casino. I expect a prompt resolution to this matter and hope that others do not have to endure the same frustrating experience I have faced.

Hello Beawaerofthem,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetiBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Was this your first deposit into the casino?
• Where did you get the address you deposited to?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick