The player from Germany requested a cashout of her winnings. It wasn't processed yet. The player confirmed the issue was resolved.
BetiBet Casino - Player is experiencing difficulties withdrawing her winnings.
Amount: €22,000
BetiBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I always have problems with the payouts.
I had instructed €4000, only to hear after 10 days that only €1000 could be paid due to technical problems.
Since 20.3. credit (5x each 1000,-€) is still outstanding.
To this day I don't have the money.
I still have a credit balance of around €17,000.
When am I supposed to get the total amount if I can only transfer €1000 at a time and each payout takes forever?
I don't get any help from my so-called VIP advisor, I'm always put off.
Automatic translation:
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1 year ago
Dear kaaschaffrath,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hello, have received in the past - also higher payouts.
verification passed.
No bonuses
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1 year ago
Could you please explain if you can request multiple payout requests simultaneously when cashing out your winnings? Could you please give us an update on how much remains to be withdrawn from your account? Did you accumulate your winnings with or without a bonus?
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1 year ago
Translation
The payments have now been made.
Thanks for your help
Automatic translation:
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1 year ago
Dear kaaschaffrath,
I'm glad to hear that all of your cashouts reached you. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
