BetFury Casino - The player's balance disappeared.

I was playing fishing Gods by spade gaming. I was up $59 usd in LTC. I decided to change games when I left game my balance was gone. I contacted customer support and they said it was not an error. I switched currency to. Bitcoin while chatting with C.S. I had .13 cents usd in Btc I entered same game didnt play and came right back out of the game. The same thing happened balance wad gone. I tried explaining that to C.S. she just kept saying things like, pay better attention next time, don't play with money you can afford to loose. In Betfury they have chat available to chat with other players. I spoke with 3 other players who had the same thing happened to them with the same game fishing God and were treated poorly by customer support as well.

Hello Mzmimibb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetFury Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you create any screenshots that would show your issue or is it somewhere visible in your gaming history? If yes, please forward it all to nikolas.b@casino.guru. When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you Nick for the rapid response! Betfury responded and they acknowledged there was a bug in the game and returned the money! Thank you and appreciate all you all do!!

Thank you Mzmimibb for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick