BetFury Casino - Player's withdrawal is delayed and account is restricted.

Hi, I would like to make a complaint about "betfury" website because I have been gambling straight for like 8-12 hours.

Initially I have deposited 100 usd and after losing it in 2 minutes i deposited another 100 usd! Everything was running ok, I was lucky enough to hit some massive winnings for the first time ever in my life, . All in all I won 7000 usd, mainly on a game "40 mega clover" but however, now when i tried to withdraw for the very first time ever from this website, firstly i made a small withdrawal of 0.12 SOL to make sure that this casino is not a scam...They are saying that I have multiple accounts which i 100% don't have. My nephew made an account for me and my friend as well because he was trying to refer a friend, maybe that is the reason. But i am 100% myself and i dont have other accounts!!!

So far I made 3 deposits, one was like 50$ 2 weeks ago, and tonight 2x100 usd. I talked to the chat support and she told me I can only withdraw my deposits, I was so pissed off and my heart has been pounding so much, imagine the amount of stress they are causing, not only towards me, but god knows how many people, after winning some serious money they are blocking people as if gambling by itself is not stressful enough. After awhile I got the email that my account is unblocked but I tried to gamble more and every time I try to spin, it's not spinning the whole spin it just keep spinning forever. I would like my money paid out fully and my account unblocked fully so I can keep playing there. I was on a run like never before and this has great effect on my health, my heart is literally pounding like never before and i have nobody to help. I have many screenshots of the website that i can still log in but i am unable to upload them, it gives the error. Please guys do something, this is serious money that i fairly won 😲

Hello filipbozzo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetFury Casino. Please allow me to ask you a few more question before we would move forward.

• Do I understand it correctly that somebody else registered your account instead of you?
• Was your account logged in only from your own device?
• Did you already receive a refund of your deposits?

Please note that it is strictly forbidden to allow somebody else to register your account especially if the used device is already linked to a different account. By breaching such term, the casino has right to confiscate and winnings generated.

Looking forward to your answer.

Regards,

Nick

Look my friend, in my house there is 5/5 people who are gamblers, however we are never using this crypto thing because we are scared they will scam us and this is exaclty what happened...

My cousin helped me with making account so i can play with MY MONEY ! we used the same computer, is this illegal ? I have my account to MY NAME! they never verified my id or anything and this is the whole idea of gambling with coins !!! but now when i want to take my money out they dont give us money we won!!! in one spin i won 4800 $ and where is this money ? if there was a problem they should not take deposit 3 times, what ?

I didnt receive anything, and I dont want to get only deposit, i want my winnings paid in full because i never ever in my life tricked nobody, i am maybe a gambler but i am not a dishonest man. first of all this type of casino games i could play locally and in our native casino,i put real money in, i want real money out. its 7000 dollars HEY!!!! , this is for me serious money that i can change my life with and if it's needed i will sue them even tho this is way more complicated than anything else. if there was any issue they should have tell me before, i gambled 3 weeks ago, and last night. so why they didn't block the deposits? what is the fraud i am doing by gambling ? Also your website gave them safety index VERY HIGH! how the hell do you do that if they are KEEPING peoples money LIKE A HOSTAGE when the winning is too big! i am reading about this website on other portals and i am not the first one!

Congrats!

Your account has been unblocked. Access to it is fully restored. Thanks for waiting. Log in the platform, check out the coolest offers, new products and have a good time on BetFury!

GO TO BETFURY

So i got this email this morning. I log in and still can not bet anything at all, not bet, not withdrawn. and i see the money i make is right there !!!

Dear FilipBozzo,

I’m glad to hear that your account has been unblocked.

I strongly recommend refraining from depositing there again and advise against using the same device to log in to multiple accounts at any casino. This is typically considered multi-accounting, which can lead to the confiscation of winnings and the blocking of all associated accounts.

Additionally, for further review, please forward the communication between you and the casino to nikolas.b@casino.guru.

Should you need any further assistance, don’t hesitate to reach out.

Best regards,

Nick

Dear filipbozzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello filipbozzo,

During our anti-fraud check conducted at the time of withdrawal, we detected that your account User65***72 is being accessed from the same IP address and device as two other accounts, User438***5 and User1897***.

Upon further investigation, we found that these accounts are linked through a shared surname, suggesting they are related individuals. According to Clause 5.4 of our Terms and Conditions, it is prohibited for related individuals to register and operate multiple accounts.

As a gesture of goodwill, we allowed you to withdraw your deposit. However, please note that our anti-fraud system operates continuously and may conduct checks at any time to ensure compliance.

Since you have confirmed the use of a single device across multiple accounts, we cannot verify that these accounts belong to different individuals. Therefore, based on the evidence, we believe there has been a violation of our rules through the creation of multiple accounts. Consequently, your winnings have been frozen in accordance with our Terms and Conditions, as they were obtained through a bonus.

If you disagree with this decision, we will reassess your case. To proceed, you and all related individuals associated with the linked accounts must complete full KYC (Know Your Customer) verification. All provided information must match the initial registration details (Step 1). If the verification confirms that these accounts belong to separate individuals, we will unfreeze your winnings. This process is crucial for us to confirm that the accounts are not multi-accounts created to exploit BetFury’s bonuses. If you and all the connected accounts wish to complete KYC, please send an email to risk@betfury.com. 

We have sent a similar reply to your review on Trustpilot. We hope this information is clear. In case you have additional questions, please let us know.

Nick, thank you for the help. they opened this 2 and 3 steps to do KYC, passpot is sent and it says PENDING . They promised to pay winnings and its pending KYC, i will let you know when they allow withdawal and let me spin and spots betting.